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Businiess name:
Coles
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Review by:
citysearch c.
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Review content:
Went to Cole's today for a quick meal with my wife. After ordering and getting our beer, didn't see our server again for 30 minutes, and this was only after I asked the host to find her for us. The food took another 20 minutes to arrive, and this was not a complicated meal: a burger and a chicken salad. I asked the manager why we'd had to wait so long and he immediately became upset with me, saying people usually wait and do not get "fussy". He also said that the chicken for the salad takes 18min to prepare. When I asked him why it took more than twice as long to get our food, he got annoyed and said " Is there anything else I can do for you?" (read: Stop bothering me). He did not offer an apology nor did he seem the least bit concerned. Arrogance and hostility do not help the atmosphere, especially at a restaurant.
I will miss the beer selection, but will certainly not be back. Plenty of other choices in the neighborhood.
Pros: good beer
Cons: Long wait, cold food, bad service, horrible management
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