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Businiess name:
Tall Grass Aveda Spa & Salon
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Review by:
citysearch c.
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Review content:
We arrived and they couldn't find our reservation. So we were asked to wait in the relaxation room while they sorted it out. The "relaxation" room was filled with people talking loudly and laughing so it wasn't looking good from the start. After waiting 10 minutes, the manager appears and tells us they can't find reservation and have no extra staff on hand so they couldn't offer any services, so instead offered us a gift certificate good for our next visit. Keep in mind, this place isn't just down the street. It's a day trip to get there. We weren't offered any services, not even a "you can at least take a steam". We had a guest in town, and wasted a whole day for nothing. Not happy with how the manager was acting, I went to the front desk to complain about it and was met with 6 women at the front desk who couldn't seem to care less about the situation. The manager did call us later to try to figure out what happened with our reservation, but in the end it was a wasted day. And although I understand mistakes happen, to offer a gift card and a half-hearted apology doesn't cut it. We won't be going back.
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