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Businiess name:
Monarch Dental
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Review by:
citysearch c.
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Review content:
I was having wisdom tooth issues and needed a place in a hurry, so I opted for Monarch. The receptionists and employees all came off as cold and disinterested. I felt like a burden the second I walked in the door. The x-ray tech couldn't seem to get my x-rays to come out anything but blank, so this alone prolonged my visit my a good 45 minutes-mind you that I was in extreme pain this entire time. They got my insurance information all confused and were trying to tell me barely anything was covered when I know better. I got home that morning and called the insurance myself and they told me I was covered for everything they told me I needed done-and then some, so I have no idea how they screwed that up so badly and got me completely stressed out for nothing. I was referred to an oral surgeon through them, but decided to go with a friend's recommendation. I have called their office twice trying to get my x-rays to bring to the surgeons office, but they haven't returned my calls! The surgeons office told me flat-out that most dental offices will call me back and give me the x-rays with no problem..but Monarch for some reason always gives the patients a hard time. I wish I had never wasted my time. I could have already had my wisdom teeth out and been on my way to recovery.
Pros: abundant parking in garage, in uptown area
Cons: cold staff, long waiting times, unprofessiona
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