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Businiess name:
Iberian Pig
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Review by:
citysearch c.
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Review content:
I am a repeat customer to Iberian Pig. In fact, my family dined there on opening night and had a long conversation with the owner's father. Last night, Feb 2010, my wife and I returned to dine there, hoping to introduce it to a good friend and business client. We did not have reservations, although this has never been an issue before. We were told by the three ladies at the front that our wait time would be about a half hour. We left and returned exactly a half hour later only to be told that we would be seated within "a few minutes." We obliged and stood by the bar waiting. Although others were given a menu to look at, no one came by to offer us one. Finally after another 20 minutes, my husband went to get a menu. An hour after we had put our name on the waitlist, we finally scored some seats by chance at the bar. We sat down, and were told again that it would be only another few minutes to be seated. We felt like we interrupted the bartender in order to get glasses of wine. He was rude, as if we were bothering him. My wife's bar chair was literally shaking, as it seemed to be on its last legs. I informed the bartender who only seemed to shrug his shoulders and said "sorry, i don't have another chair." I told him that it's really dangerous to have this chair out and that someone could fall. No one at the bar asked if we wanted to order food. We had to constantly nag the bartenders to order food or more drinks. Although the food was, as usual, the only redeeming quality, most of it came out very late, especially the burger, which arrived about 40 minutes after we ordered it without any apology or explanation. We spent a good deal of money but felt that the entire night was a disaster due to poor customer service. By the way, we were NEVER called by the hostess to be seated, even though we were consistently told that it would still be "a few minutes" whenever we asked. We have dined at many fine restaurants the world over and have lived all over Spain. We enjoy the food at Iberian Pig and find it exceptional. But in this town, you need a bit more than that in order to get people to patronize your establishment. Customer service was atrocious last night and we will never return as a result or recommend it to anyone as we had been doing since you opened.
Pros: excellent food
Cons: horrible customer service
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