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Businiess name:
Greystone Inn
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Review by:
citysearch c.
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Review content:
I was outraged when I read the review posted by DebbyAsh because I was in the lobby of the Greystone Inn when this incident occurred. This woman was rude, rude, rude to the staff, and completely unappreciative of the staff efforts to find her a double smoking room when the entire city was sold out!
I must confess it was interesting watching this scene playout, this woman has omitted numerous facts in her "review".
This is what occurred as I witnessed it: a couple checked in, and shortly after going to their room they called the front desk. From what I gathered they were in a non-smoking room and had requested a smoking room. The woman behind the front desk explained, very nicely, they only had a single smoking room left and would be happy to move them. From what I could overhear the people refused to leave the non-smoking room, and the front desk staff finally dispatched the security officer to the room to escort them from the room.
Once the security officer left the lobby area, the front desk staff immediately called several hotels looking for a smoking double for these people. I was amazed they were able to find one within a few minutes. Not only did the front desk staff find a smoking double room for these people they informed the person they were speaking to at the other hotel that the Greystone Inn would pay the difference between the room rates. I witnessed the front desk staff finalizing these arrangements, including giving cash to the security officer to take to the other property (which was apparently several blocks away) to pay the difference in the rates at the Greystone Inn and the other hotel.
What makes this situation particularly fascinating to me and my family is: we had made reservations at another hotel for that evening. However, when we went to check-in, the hotel had no record of our reservation even though we had a confirmation number. This hotel made no effort to find another room for us, in fact told us we wouldn't be able to find a room in Great Falls because the town was completely sold out! And, they certainly didn't offer to pay the difference in room rates for us.
The final act in this incident was a friend of DebbyAsh also witnessed the entire scene. When this ungrateful woman left the lobby to go to the other hotel, the friend stepped in front of us to the front desk and said he had seen the room and asked if he could rent it! He also told the woman behind the front desk that the reason DebbyAsh refused the single smoking room was because she had invited him and his friend to stay with them that night. That is why she was insisting on having a double room. She had told her friends that they didn't need to rent a room they could stay with her!
So, it certainly seems as though the Greystone Inn offered adequate accommodations to this woman, but she was trying to sneak two additional people into her room so they wouldn't have to pay for a room for the night.
I would be happy to discuss this incident with anyone who is interested in what I witnessed that evening.
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