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Businiess name:
Ghirardelli Ice Cream & Chocolate Shop
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Review by:
citysearch c.
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Review content:
Spare yourself heartache--shop elsewhere. As a financial analyst of a retail apparel chain, I know that there are ethical businesses that care about customers. Give your money to them, not shysters. My husband and I are considering legal action against LV Versace. We request the franchise refund us $1,000. 2 days ago, my husband bought a dress from their Ceasar's Palace store. He asked salesman whether he could return it as he wasn't sure it would fit intended recipient, his wife. The sales rep told him, 'No problem.' We took the dress back today to return it as it was too small. Staff refused to take it back. Everyone at the store has told us something different about details of this sale. The salesman called in sick today, so we talked to saleswoman on duty. She repeatedly interrupted me as I politely asked questions about various store policies re the purchase. She interrupted to take "No cash refunds" sign out from BEHIND another sign behind the register and read it to me! She said the stamp on my husband's receipt said, "No cash refunds." (Salesman stamped this on his receipt AFTER my husband signed the receipt, then immed dropped it in his bag.) She told us that her store didn't need customers like us. While I asked her what happens when a sales rep tells customer something contrary to store policy, she dismissed me by ringing up another customer's order. We asked to speak to manager. She was in a conference. Employees of Versace Jeans provided us the names of the owners, who are also the managers. I later called manager, who was very unhelpful and condescending, saying comments about my husband such as "Sometimes men don't ask the right questions." The manager told me that I should be grateful to get store credit, as they usually don't offer customers that. When I asked her to confirm the owner's name, she said that she couldn't give me the owner's name and told me to send a letter to an e-mail address which is corporate's, not franchise's.
Pros: One polite sales rep, Nelly
Cons: Two sales reps and manager/owner financially, verbally abused us, deprived us of $1,000.
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