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Businiess name:
The Melting Pot
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Review by:
citysearch c.
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Review content:
My husband wanted to go somewhere special for his birthday and chose this restaurant. I reserved the "birthday special" with balloons, photo taken, and special dessert by a window. When we got there we waited 20 minutes for our "special" table they were waiting for to be open and I reminded the hostess that it was his birthday. We were seated at the worst table next to the service station in the back, no balloons, no nothing! The host announced that he was tired and that the server should be around in awhile. We asked for our table to be moved to one of the 4 open ones by the window and he sighed and brought us to one of them. In a nutshell, the three of us in our party paid ALOT of money to eat fondue while the waiter shared with us how he cheated on his test to get the job there, we got to boil tasteless meat and vegtables into one little fonduepot , he forgot our salads, and we ended up not getting ANYTHING I set up for my husbands birthday. We didn't even get a dessert! I reminded the waiter that I ordered the birthday special and instead of jumpin to it and saving the day, he handed us the dessert menu and left with all of the other waiters in the back for a half hour. I asked to speak to the manager and the waiter told us he wasn't "around" right now and walked away. We were so upset that after we got our enourmous bill, we left without dessert. It was the worst birthday my husband ever had! I called the General Manager the next day and he acted like he couldn't beleive what happened, said he would call me right back and never called me. I called again with a message to call and again I was ignored. Horrible! Everyone should boycott this place!
Pros: None!
Cons: Horrible customer service, horrible food, too expensive, horrible waitstaff
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