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Businiess name:
Philipe's Day Spa
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Review by:
citysearch c.
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Review content:
I booked pedicures for my friend and me at the same time. When we arrived, we learned they had moved one of us to an appointment 2 hours later, contacting neither of us about the change. I took the later appointment, spoiling our vacation "kick off". Both of us reguarly get pedicures at our neighborhood discount salon, but we had decided to splurge for the pedicure at this luxury salon. We booked Phillipe's regular pedicures, and were stunned that they did not include any scrubbing of the feet with a loofah or stone, nor did they include any foot or leg massage. (Those service cost even more!) Cuticles were pushed quickly and poorly. Polish application was messy. They put something on top of my polish for quick drying ... which I watched turn to big spots of opaque white on top of my red polish. They refused to remove/replace the polish ... just swiped over it with remover to get rid of the white opaque, leaving it even messier. Worst of all, I later called three times and was never allowed to speak to the manager. I mailed a lengthy letter of complaint, and never received the courtesy of a reply, nor any offer of apology. I prefer the skilled, polite, reasonably priced services of my regular neighborhood discount salon
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