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Businiess name:
Renu Body Spa
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Review by:
citysearch c.
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Review content:
BBB Complaint. ZERO STARS FOR THIS SPA
I had an appointment for 12:30 on 01-02-10 for a pedicure at this spa and I admit I was 15 minutes late. Upon entering and speaking to the front desk girl, I was told I could not have my service I had scheduled. They offered to paint and shape the nails. There was no explanation as to why I could not get the service, I still had 45 minutes left on my appointment. I explained that I needed a full pedicure and a shape and painting was not acceptable for me. The girl continued by saying " Well, we can't it's your fault, you are late." No one offered another time, day or alternative. I told them that I was going to leave, turned around to walk out and the girl followed me and started yelling at me and continued to tell me that "it was my fault and I was late" to which I turned around and told the girl not to follow me. At this point, I was so shocked at her pursuit of me that I asked for the owners name and number. This upset the girl even more and she began to chastise me in front of other clients on my tardiness. I had to ask another girl for the information, because the girl would not stop telling me it was my fault. Once I spoke to the owner's son after leaving, I was informed that the owner was actually sitting behind the counter and witnessed the incident. At no time did she get involved, not even when I was asking for the owner's name. This I find to be even more offensive, that the owner would not stop her employee from harassing me and trailing behind me. I have $180.00 in certificates and I told the owner I wanted a refund on the certificates. I was told that would not happen. I was also told I was not going to be charged a late charge as compensation for the incident. This is appalling.
The owner responded (Anna Pamula) to my complaint on the BBB website today calling me a slave driver and that I'm an example of how horrible humans can be. She also said that I was terrorizing her business by complaining to the BBB. This woman is obviously not mentally sound. I’m still trying to get a refund for my gift cards, I will NEVER step foot in that salon for a service again.
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