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Businiess name:
Gladstones Malibu
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Review by:
citysearch c.
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Review content:
The host's extremely rude service prompted us to leave before eating.
I dropped in with my girlfriend last night after hearing good things about the restaurant and were delighted to see the excellent window views. A boorish host seated us and walked away. The particular section turned out to be pretty packed and cheerfully noisy - usually the kind of ambiance we like, but we were in the middle of a serious discussion about an illness in the family and needed a quieter spot. So we moved to a different table in a quieter spot and picked up our conversation. The same host who seated us noticed us, and *shouted* at us above the din across the entire room, "YOU GUYS CAN SIT THERE ALL NIGHT LONG BUT DON'T THINK THAT YOU'RE GOING TO BE GETTING ANY SERVICE!"
We were flabbergasted. Any gracious person would have walked over and politely explained that the section was closed, asking us to move back or ideally listening to our request and moving us to an acceptable but quieter table. But this Gladstone host instead chose to shout at us across the room, embarrassing us (as well as himself and his restaurant) on a night when my girlfriend was feeling particularly down. We left.
A few minutes later, my girlfriend was still in a huff, and wanted to say something to the manager. We went back, she asked the host to get the manager, and both of them came out with smirks on their faces. My girlfriend's native language is not English, and she was quite upset, which I suppose was a source of amusement to both of them. In explaining the situation to the manager, my girlfriend unfortunately referred to the host using a rude term. At that point, apparently the manager decided that the host had been absolved of all wrongdoing. Smirks remained.
We will not be returning.
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