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Businiess name:
Canela Spa
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Review by:
citysearch c.
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Review content:
I have been to Canela for 2 haircuts. My first visit was decent.... I was very apprehensive right away when I had to explain what I wanted to the girl at the front desk so she could translate it to spanish for the stylist. I figured it was just a basic cut and not much could go wrong so I went for. The trim was not bad at all but it felt very uncomfortable getting the work done without having any communication with the stylist at all. She really spoke ZERO english! I visited the salon again only because I could not find any other decent, clean salon in the area and the stylist seemed like she knew what she was doing, despite the communication issue. That time I got a full head of highlights and decided to go for an actual cut, not a trim. BIG BIG BIG mistake. While the stylist was applying the color she called over 2 other stylists to look at something with my hair. I of course had no clue what they were saying because apparently the girl at the front desk is the only english speaker. I was very nervous but once I was in front of the mirror and she started doing the cut it seemed to look fine. As the woman was cutting I tried to show her numerous times how my hair parts and she kept parting it back to her way. When the color, cut and style was finished it looked fine and I left. Once I got home and put my part back to where it usually is I noticed that all the highlights on that area of my hair had more than 1inch of roots. As I started looking closer and parting my hair in other areas I realized that most of the under layers of my hair were like that. The manager had me come back for them to fix it and when I went back the manager was not there and again the girl at the desk had to translate what the issue was to the stylist. The stylist's explanation was that the color wouldnt hold to those parts of my head and that she would TRY to fix it. While she was attempting to fix it she again called over 2 different people to look at my hair, and was insisting that the color just didnt want to take. She left me at the sink for a LONG time, trying to get the color to hold, while she left to work on another client. After she took the foils off she went back to her other client. After some time she went to get the "translator" and I was told that if I wanted the blow out I would have to pay for it since they were not charging me for fixing the color. I could not believe it. And to top off all of that, when I got home, there were still many areas with missing color and then other areas where she attempted to fix it were way way lighter in color than the rest of the highlights because she left them so long. This place is expensive and it's so not worth it. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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