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Businiess name:
Bliss Day Spa
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Review by:
citysearch c.
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Review content:
I went to Bliss for a manicure the day of my friend's wedding 9/17/11, Her mother-in-law had pre-paid for us all to get manicures before the ceremony. We had appt times scheduled during the day but Bliss let the bride know at about noon that appts were no longer needed. I arrived at 2:30 and asked if I could get a pedicure and pay the difference. At first I was told by the front desk staff that they did not have the time available. They suggested they could do a polish change. I asked if I could just get the manicure and if they could just touch up one toenail where the polish was chipped since I had to wear open toed shoes. The FD staff conferred with each other and then said that actually they could do the pedi. (They also asked me to pay the difference UP FRONT - should have been warning sign number 1) I was whisked back to a chair where the massage control didn't work for the chair. The lady doing my pedi sped through it.. barely buffed my feet, less than 2 minute leg massage, and when a staff member informed her ,"there's no hot towels", she just skipped that step completely. As soon as she dried my feet, she shoved my flip-flops on and painted my nails very quickly, leaving streaks on the sides of the nail and told me to "go sit under the dryer for about 3 min. before I left". The whole process took less than 20 min. I tipped her and immediately was mad at myself for it, especially when I saw the next two ladies were greeted nicely, shown to a place they could hang their purse (I wasn't), and took their time discussing the polish as their manicurist chatted with them. As I was leaving I stopped to talk to the girl at the FD. I explained that I know they we busy I just wished they had let me know they really DIDN'T have time for the pedi instead of giving me poor service. I (was very nice/respectful to her and) explained I didn't feel like a valued customer and definately felt that they didn't care if I was satisfied or not. I didn't ask for OR EXPECT any compensation. She muttered something about 'sorry you felt that way'. An older woman, who looked like management, heard me expressing dissatisfaction and promptly went to hide in the back. I believe they felt like they had my money so why care if I was satisfied, I had already paid! I will never go back or recommend this place to anyone. Service is TERRIBLE!
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