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Businiess name:
Bella Sante The Spa On Newbury
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Review by:
citysearch c.
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Review content:
My girlfriend has been going here regularly, and likes the spa services a lot. The last couple times she bought some products after she was told she that if she didn't like them after a couple weeks, she could return them. This most recent visit, she bought a whole line of a product, including some foul tasting vitamin powder. She couldn't even drink a single serving of it, but said, "no problem, they said I could return it." I went with her to return it, and the woman at the counter told us they didn't take returns. Also, she didn't sympathise at all with our situation. Just smiled, told us to call the manager if we wanted to complain.
Its too bad, my girlfriend spoke so highly of her experiences before that I was ready to go in for a massage. But a bad customer service experience like this is enough to keep us away for good.
Pros: Ambience, treatment staff
Cons: customer service, product sales tactics
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