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Businiess name:
Woodhouse Day Spa
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Review by:
citysearch c.
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Review content:
I was given a gift card to Woodhouse and was so excited to enjoy some time at the spa - I did not know that it was going to be an entire day of waiting! My appointment started at 10am - I did not leave until almost 5pm just in time for traffic! And the only services I had were a 1 hour (did not last a full hour) massage and a manicure and pedicure. I spent most of my time waiting around and asking when my next treatment would begin. I brought my own polish (Chanel) and the nail tech broke the top of the bottle and spilled it all over the floor (brand new bottle!) with no apologies and no compensation. Then on the gift certificate there were about $20 left and I was going to use it on products but they told me that I was all settled up and that covered the tip. When I spoke with their headquarters about it - they informed me that was not normal procedures and I should have been able to use that for products. This was a horrible experience and was frustrating not relaxing! The one in Corpus Christi is fabulous though and I highly recommend that one - the Sugarland one is terrible please don't waste your money - they really need to get their act together. Further, the calls to the manager were never returned.
Pros: Can't think of any
Cons: Horrible Customer Service, Horrible Skill, Overall Bad Experience
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