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Businiess name:
Headliners Salon & Day Spa
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Review by:
citysearch c.
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Review content:
Both my boyfriend and I visited this spa and had awful experiences. On my first visit, I had a facial schedule. The staff member was running late-45 minutes late. I was the brought back for my facial which lasted only 40 minutes so that she could leave for the evening. I was never offered anything to drink or any compensation for waiting for that long and then receiving less than I paid for, My next visit was for a manicure. On time this visit, however it was the worst manicure that I had. The color chipped before I left and I would have asked to have it touched up, however the staff member left me to dry and never returned. I waited for 15 minutes for her return and there wasn't anyone at the desk to assist me in finding her. My boyfriend visited for a massage and the service for that treatment ended 10 minutes earliere than what we paid for. I attempted to call a manager on each poor visit SIX times and was always told that she wasn't in and to call back as she doesn't read her messages. Maybe this is the reason that this salon is beyond terrible, unprofessional, running late, and is the opposite of customer oriented. If you want a terrible spa visit where they short change you, this is the spa for you. i will NEVER go back
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