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Businiess name:
Wilburn Auto Body, An Abra Company
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Review by:
citysearch c.
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Review content:
I took my Honda into Wilburn Auto Body for repair work as was recommended by several people and since they were a preferred service member through my insurance, I didn't think it would be an issue. It took well over a month to repair my automobile. They called me and told me that my car was ready and when I picked it up I noticed that my airbag warning light was on, and it had not been after the initial accident. I promptly returned it to the body shop who in turn had to take the car to the Honda Dealership to diagnose the problem. Somehow in the repair process Wilburn Auto Body Shop damaged my passenger side safety belt and it needed to be replaced. This caused me to be in my rental car for an additional 6 days, which was not covered under my insurance, as I was only covered for 30 days. Wilburn will not acknowledge that they are responsible, nor are they willing to work with me on the additional cost for the rental car. The manager has told me that he "will take care of it", but everytime I have called I get the run-around and am always told that he will call me back and of course he never does. It has been over 10 days and I still have not received any compensation or even a returned phone call. I am completely disappointed in the customer service and the overall treatment I have received as a client. While the repair work to my vehicle was ultimately done to my satisfaction, I do feel it's important to note that my car was not returned to me as I would have expected. Overall, I would recommend that if you are in need of a good body shop, you should look elsewhere, because in my opinion Wilburn Auto Body does not care about their customers nor do they want to accept responsibility for their damaging actions.
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