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Businiess name:
Walkers' Brides Emporium
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Review by:
S N.
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Review content:
DO NOT EVER go to Walker's Brides Emporium. Like other reviewers, my experience was awful. We went in on 2/5/11 to look at bridesmaid and flower girls dresses for a wedding on 4/7/11. We were told by James (the owner) that it would be hard to get them here in time, so he would have them made onsite by his seamstresses and it would be no problem. He said he'd need measurements from all bridesmaids and flowergirls-15 dresses in all. I had all but 1 bridesmaid and 3 flower girls there on 2/9/11 for measurements. Was told I'd receive an email confirming the order and would need to pay at that time. I emailed w/ a rep a couple of times between 2/9 & 2/14. Was told I didn't need to do anything else yet and to enjoy my Valentine's day. Called on 2/19 to try to pay for dresses and had to leave a message. Didn't get a return call or text for a few days. Got a text that James was out sick with his family and would call me later in the week. Got a call on 2/25 that James would call the next day. Never called. I called him on 2/28 and spoke with him. He assured me all was well. My fiance and I went in and paid for the bridesmaid dresses. Continued to email about the flower girl dresses. I had surgery on 3/9 and was told late that night by my fiance that James had not ordered ANY dresses yet, but that James said it was no problem, I should focus on recovery and not to worry. We went to the shop on the afternoon of 3/11 to pay for flower girl dresses that he'd been avoiding taking a CC number on. Met with James for a few minutes and he again indicated everything will be fine, don't worry. Numerous unreturned phone calls and a few texts and emails transpired without a firm date on delivery. Promised "no problem" the whole time. Received an email from James on 3/31/11 (1 WEEK before our wedding) that he has "cancelled" our order due to personal problems and my fiance's "attitude" and will provide a refund. I suspect the dresses were NEVER even ordered. The only thing James did right was actually refund the money
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