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Businiess name:
Santa Monica BMW
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Review by:
Guest
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Review content:
The most pleasant experience I had since I own a BMW. My car was due to service so I took it to SMBMW and I was amazed by the courtesy and professionalism with which I was treated. My service advisor Matthias (call him the Austrian) took care of me and my car, that gave me the feeling I belong to his family. He explained to me in a manner so I could actually understand what was wrong with my BMW and what needs to be fixed. He was efficient and courteous in a way that made a miserable morning, into a pleasant experience. This guy is something else!!! When it comes to cars and understanding that you don't have the best time when you have to take your beamer to the garage. My car was finished right on time, as promised and clean. I got walked to the cashier by the “Austrian” and I felt really comfortable to be in the presence of this gentleman. This is a total different SMBMW as experienced in previous visits. If you ever have to go to a BMW dealership I can only recommend to visit SMBMW and make sure you ask for Matthias or the “Austrian” when you make your appointment. You will be amazed I can assure you. Just as I was leaving I remembered I want to pair my Bluetooth Mobil with my beamer, which is not always the easiest procedure, Matthias observed that I was somehow struggling so he came out to the sidewalk asked if I needed some assistance and did the whole procedure for me at no cost plus he explained to me how to do this so that I am now able to do it myself should I ever have to. As I offered him a tip he declined and said this is all part of the service and there is no need for that, a thank you is more than enough. Go there ask for Matthias and your day will be this little bit brighter.
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