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Businiess name:
Rover Oaks Pet Resort
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Review by:
citysearch c.
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Review content:
Not only did it take over 7 months to get my dog in to this facility (half of which on a wait list) and the other half calling and calling and only getting responses every 3-4 weeks, but the staff member in charge of doggie daycare turned over 3 times in 3 months... I was explained the policy for "problem" dogs once accepted into doggie daycare was they were watched and worked with then put on probation and then could come back again. HOWEVER, on my dogs first day I was told that he "mounted excessively" (which turned out to be 2 times) and they apparently decided not to stick to their policy and kicked my dog out and told us to go to another doggie daycare place. Customer service was awful, they were never nice and so inefficient!
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