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Businiess name:
Rover Oaks Pet Resort
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Review by:
citysearch c.
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Review content:
I love the staff here and my dogs are always happy and healthy when I go to pick them up. I always have an easy time of making appointments and they'll always remind me if either of my dogs need any of their shots or if I need to bring my dogs' updated records with me. It's maybe slightly more expensive than some places, but I know how big the "bunk" is my dogs are staying in and I know the staff will always feed them the food I bring for my pups. You're always welcome to bring extra toys, pillows, blankets and treats for your pets during their stay, which I know my dogs appreciate immensely. They get playtime with other dogs and are allowed out into the yard 4 times a day. You get the option to purchase extra playtime too. For a little extra, there are some suites for rent too! ;)
I had one snafu with the grooming department. I broke down one time we were heading out of town and asked them to trim up my one dog (a Schipperke/Collie mix). When I went to pick them up, they had given my other dog a bath free of charge which I was more than thankful for. However, after insisting they, under no circumstances should *shave* my Schipperke, but simply trim around his ears/bum/tail, they did! I was so upset and the manager on duty was extremely understanding. They called me the very next day to offer me a solution and they were very pleasant about the whole thing the whole time. While I'm still hunting for a good groomer, I have found my kennel! Just because of this one little incident, the professional manner of the grooming manager and the kennel manager are the reasons I keep going back and will always go back.
Their hours are convenient for pick up and drop off and parking is never a problem. I know there are some medications that they will charge you if they have to administer them and there is a surcharge if you want the premium (California Natural) dry dog food fed to your dog, which isn't a big deal since I always send along my own anyways.
Pros: Clean, helpful staff, more than enough parking.
Cons: Maybe just a little expensive, but well worth it!
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