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Businiess name:
Roto-Rooter Plumbing & Drain Service
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Review by:
Guest
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Review content:
Last week we discovered that our hot water tank had broke. It was 8pm on a Saturday and we had just gotten back from vacation. Needless to say, this was not a great way to end the week. We frantically tried to shut it off and clean up the water. Then we had to search for a company that could assist us with replacing it. We have had our house for almost a year and a half and the house is only 6 years old, so this is not one of the problems we were expecting. With a search for plumbers in/around Columbus, OH, we were lucky to stumble upon the Roto-Rooter website and even luckier to discover that they offer weekend service. We quickly called the number provided and one of the friendliest customer service reps answered the phone. We told her what we had found and that we are new to owning a house and had no idea what to look for in a new one or how to replace it. She provided us with information about hot water tanks and even told us that they could bring out one on the way to replace it. Even more surprising was that they offered to come out that night and it was already 8pm! We didn't want to have them rush out so late at night, so we just turned off our water for the evening and made an appointment for Sunday morning at 8am. We went in search of a hot water tank to see if we could find our own before having the plumber bring one. We went to two places before we found one that suited our needs. Our original hot water tank was electric so we stayed with that rather than trying to get a tankless gas model. Unfortunately for the plumber, when he arrived he discovered that the tank we bought was bigger than the one he was removing. The previous owners had a 40 gallon tank instead of a 50 for a 4 bedroom house. They had also installed a rather large water softener. The plumber who was unlucky enough to get stuck with us did a fantastic job. After managing to get the old one out of the small utility closet in our laundry room, he had to work extra hard to get the new one in. He didn't once complain and was was here for t
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