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Businiess name:
Melt
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Review by:
citysearch c.
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Review content:
Attended Sunday brunch on 12/10/06. Sat at our table for 1 hour. after a series of mis-steps, we received our coffee and juice. These were minor issues anybody would forgive. However, service was unpleasant from the start. 45 mins into the experience, awaiting our food, the table beside us got up and said they had had enough. They had waited over an hour but to add insult to injury, they had served two tables that had arrived after them. We grew worried.. Another 15mins went by, 1 hour wait in total. I asked our waitress who informed us they had had a large party in (I saw the party, it wasn't large and the restaurant was only moderately full) and it had resulted in a backlog in the kitchen. She wasn't vaguely apologetic in any way, purely matter of fact about our hour long wait. Then I watched some food come out and the waitress brought it to a couple who had arrived at least 20mins after us. I couldnt believe it. I am a local and this was the only restaurant nearby that offers advantage dining rewards. I can promise that I will never go back again. In fairness, they did not charge us for our coffee/juice but the whole affair seemed quite typical to the wait staff. They were surly, the service was awful. I was really glad we could walk out and go to one of the countless other great brunch options on 5th avenue.
Pros: Close to other great restaurants
Cons: Horrific service, kitchen and wait staff are incompetent
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