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Businiess name:
Roto-Rooter Plumbing & Drain Services
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Review by:
Moorthy S.
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Review content:
On May 28, 2011, we called Roto-rooter for our leaky toilet. We called Roto-Rooter as they are a reputed company and our problem will be solved by knowledgeble people.
The dispatcher promptly gave us an appointment for 8am to 10am. The technician names V***** came. He just looked the toilet, looked at the washer and said everything is fine! and wanted to charge us $35 for service charge. The dispatcher had not told us about this. We paid the service charge.
Anyhow, the technician was VERY unprofessional. He gave us a card with a water restoration service company, and asked us to call the company. He repeatedly told us to call the water restoration company. I do not understand why one would try to sell us the service while he did not even look at the problem. The repeated sales pitch for another company was very irritating.
We called them at 7am, now it is 6pm and they have sent another person to do the job. He has found the toilet wax seal is leaking. He is trying to replace the wax. I cannot believe a technician who is working for a reputed company could not even try to look at the problem! We had to fight for the other technican to be dispatched!
I hope they will fix the issues. I will change my review if the issue is resolved. Thanks!
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