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Businiess name:
Splash For Hair Bridgewater
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Review by:
A S.
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Review content:
I've been to Splash Salon and Spa twice. My previous salon closed unexpectedly and after doing some online research I decided to give Splash a chance. My first appointment was with Marisol for a haircut. She was very nice, saw me on time, listened to my concerns and made suggestions. Overall, I didn't feel bad dishing out twice the amount of money I usually pay for a haircut. I had made my next appointment with her, but a few days before the appointment, I received a call saying that she is out of the country and that they need to cancel my appointment. The woman who called was very pleasant and professional. I decided I couldn't wait for Marisol's return and made an appointment with Colleen. My appointment was for this past Saturday, a day before Mother's Day. I arrived on time, gave my name to the receptionist who acknowledged me and said she would let Colleen know that I am here. I kid you not, I waited 25 minutes and not one person came out to say "Sorry, she is running late, can I offer you some water or anything?". I had my kid with me at the time, so timeliness was of the essence. Granted, the salon was a zoo, people coming and going, phone ringing non-stop, one of the owners enlisting the help of the mall cops to escort an irate customer out. I have seen several employees walk right by me to get their drinks and not one of them as much as smiled at me or asked if I am being helped. After 25 minutes I have had enough and walked over to the receptionist and told her that I've been waiting here for a long time. She looked at me with what could easily be described as a "deer in the headlights" look, glanced at the computer screen, looked back at the stylist's station and told me "Oh, she is still working on a client". Not the response I expected. Something along the lines of "I am very sorry, let me go check with her". I got a very clear feeling that neither Colleen (the stylist) nor the salon as whole wanted my business and handled this in a very unprofessional manner. After reading the reviews, I allowed my
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