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Businiess name:
Platinum Gym
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Review by:
Jonny F.
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Review content:
My main gripe here is the lack of customer service. The owners just seem like they are in it for the money. Anytime you ask them a question, it seems like you are intruding on them. All they ever seem to do is stand around and talk with their friends. One time my fiancee asked them for some information on a class and they told her she wouldn't fit in the class? How do they know that? I couldn't believe it.
Unfortunately I signed up for a 1 year contract and they will not let you out of it, no matter how long a list of complaints you file against the services they promised you. My fiancee got laid off and we had to move. I even took my official address card from the post office and a utility bill to them to ask them to terminate my contract as I wouldn't be using the equipment. They simply refused to do so and proceeded to charge me for the remaining 8 months. Now I understand I signed a contract and businesses are in it to make money. But was it worth it for them to refuse to work with me when it ends up with me here on Google posting a negative review of them? How many customer's will that drive away? I saw the bad reviews on here before I joined too but decided to take a chance. I should have listened to them.
As for the gym itself, I can't tell you how many times stuff wasn't working which meant longer lines to wait to get on the equipment. The free weights are fine. Most of the nautilus is ok. The floor is never kept clean and the bathrooms are cleaned it seems at the end of the night. I actually remember one time a toilet overflowed and the person who ended up cleaning it just used a dry mop to mop it up. They didn't even use bleach or any type of cleaning agent. Good thing I'm not a germphobe lol...
I don't know. I'm not some disgruntled customer; this is my honest opinion after dealing with them. The 160 dollars isn't the end of my world. It's the principle of the matter and the hubris with which the owners refused to work with me on it.
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