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Businiess name:
Payless Car Rental - Philadelphia (PHL)
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Review by:
citysearch c.
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Review content:
This morning, my Payless rental car tire blew out. I believe I had 32 miles on it at the time the tire blew. Payless tried to claim that I had run into a chug hole, but Firestone tells me that the tire had a defective tread separation, and tells me that the damage to the tire could not have been from a chug hole. The tread completely separated from the tire. I had to pay Firestone $79.51 for a new tire. I thought it was industry standard that the rental agency would reimburse you for that, but Payless has refused to refund me. I made the reservation through Expedia, and they are horrified by this.
To add insult to injury, Payless then had the audacity to CHARGE me an additional $141.00 for an inferior tire that Firestone told me was only worth $40.00. Payless refused to release the one hour old tire I had just bought in New Salem to me, or to ship it to me. They did not acknowledge it was my tire, if I was going to pay them for another tire. I then asked them to loan me a knife so I could cut MY tire, so they would resell it or otherwise use my tire. They refused, and 'wrote me up' as threatening to 'cut their tire' -- but I had just paid for it, and they were making me pay for yet another tire! Go figure!
I also had to pay an additional $50.00 to Continental to change my plane reservation to a later time this afternoon due to the defective tire blowing up.
In all, it was a horrible experience, costing me over $350 to rent a car to drive 30 miles to Trevose and 30 miles back, and the Payless people were simply awful -- totally lacking in any of the charm I expected from the City of Brotherly Love. I could not believe that people were as mean spirited as I found at this Payless location. I urge everyone to rent their vehicles elsewhere.
LET THE RENTER BEWARE!!!! THE DEAL LOOKS GOOD UNTIL YOU GET BACK TO THE LOT AND THEY RUN THE NUMBERS! THE WAY THEY TREATED ME TODAY WAS SHODDY AND UNDERHANDED, AND SHOULD NOT BE TOLERATED.
Pros: Nothing to recommend this facility.
Cons: Off site from the airport, rude employees, deceptive trade practices
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