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Businiess name:
Dent Works
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Review by:
Guest
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Review content:
They drilled in the rear wheel wells to access dents on rear quarter panels, plugged the holes and covered with undercoating spray and got it all over both sides of the car. They tried to remove it with "paint thinner" and kept rubbing until he took the original paint off. They started globbing on similarly colored paint from a nail-polish looking bottle. The manager wasn't available and they wouldn't let me leave without paying so I paid and immediately went to a paint shop I trust. They were able to clean it up properly and touch it up professionally, but my new car felt ruined. I then noticed that they had jacked the rear of the car up incorrectly and damaged the underside of my new car. The owners manual in the glove box clearly specifies the correct lift point. The paint shop said it would be impossible to repair but pried it back into place with pliers and repainted it to protect it. I filed a complaint with BBB for mediation. It was nearly impossible to get any response from the manager Luke and the BBB only got repsponses with lies from the idiot that did the damage. I have signed statements from the paint shop that contradicts the Lukes statements in the BBB report. Luke told BBB he wanted to see my car himself and would gladly give a full refund if he could validate my statements but he failed to appear at his own shop for our scheduled meeting then said he was going out of town just before the BBB conclusion deadline. BBB closed the report and Luke finally met with me and confirmed all of my complaints and buffed out the scratched quarter panels himself using a cordless drill, I was biting my lip every second he was touching my car. I asked where my refund is. He said the damage done by the jack is something that happens to every car and the touch-up paint looked fine and refused to refund my money despite having paid for "paintless" repairs. Finally after much debate he offered to refund half ($100), wrote a check and left.
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