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Businiess name:
Mr. Rooter of Santa Barbara
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Review by:
Guest
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Review content:
After our kitchen sink got plugged up,and after several feeble attempts to unclog it failed miserably, my husband & I once again came to grips with the fact that our expensive liberal arts degrees had let us down again. After a short pity party and a couple of gin and tonics, we knew it was time to call a plumber - but which plumber?
Being the gullible stooge that I am, I looked up reviews of local plumbing companies on the internet. Genious, right? Lo and behold, a "Mr. Rooter" had oodles of 4-star reviews. I'm impressed; none of the other plumbers have squat in the way of little red stars. These guys must be masterly, so I called. The guy that answered the phones was shouting incoherently at someone else and then put me on hold. I was a little disheartened, but, hey, we all have bad days right? He said they were really busy and he didn't know when they could dispatch a guy; he'd have to call me back.
Twenty minutes later a young man with a shaved head arrived at my door. This is great I think to myself.
This is where the fun began: The kid, probably 23-24 years old, can't make a move without me holding his hand. His big issue right off the bat is that he does not, under any circumstances, want to crawl under my house. What? Then he nervously tells me it's going to cost $195 for him to clear the drain.Can you see where this might be going?
Since the young man didn't bring a flashlight or any type of light, I have to set up my high power lamp and use my extension cords. He finally gets his fraidy cat ass under the house and comes out 5 minutes later claiming the pipe leading away from the sink has completely disintegrated and says "it's gonna be a big job". I ask him how much it'll cost, he says he needs to call his supervisor. He mulls around doing nothing until the "supervisor" shows up to assess how much of a con they can run on me. After lots of facial movement meant to convey consternation, the bossman tells me it's gonna be $1,200 to replace 28 inches of PVC. (please see next review by me)
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