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Businiess name:
Museum Of Fine Arts
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Review by:
citysearch c.
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Review content:
The Boston Museum of Fine Arts just introduced this and I tried to use it (end of November 2010) in the new Art of The Americas wing of the museum. It has a touch screen, supposed to work like an I-phone, but its design is non-intuitive. Where is the Help section? You will have to remember, from the 1-minute barrage of verbal instructions at time of rental, that it is 109 on the number pad. How do you get to the number pad? From selecting the language to use. How do you get to the language selection? Maybe from the Menu button. Where is that? The Menu button does not lead to a site map. As for the utility of the guide, it is scant relative to what is in any given gallery. Finding the little headset icon with a stop number – the signal that relevant information is available on the device – next to only a few works of art in room after room, I counted the number of works of art in three galleries, and the number of those that displayed the icon. The latter was 3% of the former. Moreover, access to that information is only available in the boundaries of a given ‘tour’ on the guide. If you unintentionally evoke the Stop Number screen through an inapt route, even though the work of art has the headset icon and a number, and you can tap in its number, a message will appear that this information “is not available on this tour.” When you do reach viable entries, the comments range from interpretive interesting (as for Fog Warning by Winslow Homer) to dull calling-attention-to (as for Drugstore by Edward Hopper). I voiced some of these criticisms to the museum staffer when I returned the electronic guide, and she said (sympathetically) “They’re working on it.” Next to me, another museum visitor was expressing her own dissatisfaction with this device to another staffer, who responded “They’re working on it.”
In contrast the new wing is attractive and the collections displayed in engaging ways. Enjoy them without this inadequate contraption.
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