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Businiess name:
Larry H. Miller Kia
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Review by:
citysearch c.
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Review content:
A week after scheduling an oil change, still no word from Osborn VW garage. I called Osborn to get information - could only get voicemail at VW garage, so I contacted the switchboard operator, who was very unpleasant and unaccommodating (keep in mind, I was just trying to determine the STATUS of my vehicle (versus asking why it took a week for an oil change, which was certainly within my right). I drove over to Osborn, received more nasty treatment from the front desk. Found out that the garage lost my maintenance appointment and hadn't done a thing to my vehicle. Osborn said they called my phone but I had never received any calls or messages from them. They then indirectly accused me of lying to them. I said I would take my vehicle with me, at which point they couldn't find the keys to my car (waited 10 minutes while they located keys). Onn the way to another garage, I determined that the windshield wipers no longer worked - they worked fine when I brought the vehicle to Osborn.
In summary, my experience with Osborn Automotive customer service was so bad that we removed our vehicle from their lot before they had a chance to work on it. Their costomer service reps were surly and clueless on phone and in person. I would never trust these people with anything - a purchase, a repair, or anything else.
Pros: Got my vehicle before they touched it
Cons: Incompetent staff, abusive customer service
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