As a current Sales Consultant with Penguin Windows, I am going to stick my neck out and try to give a fair view of our company and product, and address a few of the complaints stated.
As a pastor for the last 8 ½ years, now taking a break from ministry, my wife and I wrestled with the decision to enter the world of sales because of the exact things that are written in some of the negative reviews. I can now say, almost a year later, that I have nothing but praise for this company. I have seen very few companies that emphasize integrity, honesty, delivering on what is promised, customer satisfaction, and excellence like Penguin does. I am very proud of this company!!
From the classiness and sincerity of our owner, the quality of leadership in our top management, the superiority of our product, to the “go the extra mile” mentality and the supremacy of our installation department—this company is 2nd to none! Please understand that we are a HUGE company! As the 2nd largest window replacement company in America, we employ just under 600 people out of 4 offices nationally. We have earned the business of over 21,000 clients in just the last 5 years (and have been in business for 24 years)!! We were just featured in Remodeling Magazine as one of the Top 50 Movers and Shakers in the remodeling industry nationwide. As of April 8th, 2008, we have zero (0) unresolved cases with the BBB. That is astounding! I have reviewed every website that I can find, and read every customer review, and have found an equal amount of praise to the complaints. What we know about praise vs. complaint ratios is that those who are satisfied/happy are far less apt to crow about it than those who are upset. Meaning, there are multitudes who could write in and set the record straight, but don’t feel the need to do it. We often get these praises as personal letters sent directly to the office, directly to the consultant and/or installation team involved in the project.
For those of you who have been the victims of the pushy, sleazy, rude salesman/woman, I apologize on behalf of them. These types rarely last more than a month or two with our company…just long enough to tarnish the reputation of our company and of all the great reps that we do employ. These types do not characterize the vast majority of our sales force.
For those who have sat through a presentation that was longer than expected, I again apologize. We are working to reduce the amount of information that we know is necessary for homeowners to make a solid, informed decision about such a large investment. In all fairness to us, a fair portion of the time spent in many of our visits is in interaction that is stimulated by homeowners who have questions, sad stories of other remodeling projects, etc…
Finally, regarding the price of our windows…we will never be your lowest bid. We make that clear from the outset. But, cost for value, you won’t get a better window anywhere. Period! You get what you pay for, and there is a lot of snake oil in this industry. Knowing what I know, I can say unequivocally, there is not another window that I would put in my home, despite the cost...and there is not another company that I would trust more to install, guarantee and service my windows.
I trust that these sincere judgments of our company will be a help to someone contemplating a window project with Penguin Windows.
Russ De Vos
Penguin Windows Sales Consultant
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