I initially reviewed Randy positively but have since had a negative experience. I agree with last post that Randy is often distracted and flirting with other clients and random people who come into the salon instead of paying attention to what he is doing. He has even taken phone calls while actively doing my highlights-a big faux pas in this customer service industry....and basic home-training. My first two sets of highlights were lovely, but over time he showed blatant disregard for the condition and health of my hair. As a result I have spent the last nine months with a new stylist trying to undo what damage Randy did. I believe the stylist has a responsibility to tell the client that their hair cannot sustain the color/cut/treatment they are requesting if it means irrepairable damage. The culmination of his highlights over time, and how he applied them without giving consideration to the difference of the ends as compared to the scalp was unprofessional. I will not go back and will recommend my new stylist to my friends and clients as she is concerned about the health of my hair as well as the color. In the end that will make for a long-lived relationship between client and stylist...not a short fix like Randy offers.
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