I would give a 0 star if I could. Ordered a mattress. Was told it'd be in within 3 weeks. 4 weeks came by, nothing. Called the store, and repeatedly told that they'd track it down, they are contacting the vendor, they are looking for the tracking number etc. No call backs. So we had to call then again. Nothing useful in terms of an update. Now it is 5 weeks since ordering. Remember too, they've taken the money already. Called them again, while their responses seem genuine (ie not rude) but just felt like I'm getting the typical round about way of not answering the issue directly, I was told they've got the tracking number and would arrive by early next week. Early next week came and no call. So I called them. They said they can't find the order under our name...WTF?! Yes, like everyone else, we thought going local to support a local family business was the way to go. But this is unacceptable. I'd love to see them turn around since they've been a family business for over 50 years and with Amazon taking over, it is great to have a store front to look round. If it is their vendor problem, then they should find other vendors or demand higher quality of service. Disappointed but still hopeful!
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