This place has the worst service anywhere. I have been burned more than once here, but this is the latest and the last time:
I took my XTerra in to Trophy for a tune up before a major road trip and was also talked into having a fuelpak service that was guaranteed to give me 10-20% better mpg. Thinking that I was about to put on 4000mies I thought that it would pay for itself. About 45 minutes into the trip, my engine started overheating. Thankfully I caught it in time to pull over and cool it down. We called the dealership and was told to get it to the next dealership if we thought we could with the windows down and the heat on full blast. When we got to the dealership they looked at the radiator fluid and took a sample and couldn't see through it enough for their reader to take a reading. I figured part of their 27 pt. tune up was to at least look at the fluids and make sure they were fine for such a major roadtrip. They told me to come in when I returned for the $46 it cost me to have the car looked at. I called and was told to come in the next day for the check. When I went in they told me it hadn't been signed yet. I told them just to mail it to me and to call when it went out. No phone call. So I called in to talk to the one who was suppossed to sign it. They told me he wasn't available but would call me back. I asked if it would be that day because I had taken it off. They assured me that it would be returned that day. Of course I never received the call. A week had passed and still no check and no phone call. I wrote to the dealership and received a call after a few days asking me to fax the receipt to them (the one they already had). I am still waiting to hear back from them. I cant forget to mention that there is absolutely NO mpg performance. So to sum it up: I paid $276 for a chance of losing my engine and a bunch of unfulfilled promises. Do not take your vehicle here for service. I really dont think they even did anything except charge me for the work. Jason and Robert just dont seem to care about their customers. I will never bring my vehicle to you again.
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