Ok, I wrote a good review of Sal Napoli a while back but boy, my opinion has changed.
My sink is leaking and we called them this morning. He told us that he's "very busy" and wanted to come during the day today,which is no good because nobody is home to let him in. So we asked him if he could come around 4:00 when someone would be home and he said again how "busy" he was and that it would be $200 just to walk in the door besides fixing the leak for a "small job" like that. We told him to forget it and he would get someone else.
What gets me mad is that I recommended him to everyone I know, and he had no problem going to my friends house after she got home from work to fix her toilet and shower, and did NOT charge her $200 extra. Is this how a long time customer, who sent other customers to him, should be treated? I think not!
I didn't expect him to come immediately. It isn't an emergency. I was willing to wait until he had time to come even though I can't use the sink, but he had a very bad attitude about the whole thing.
So sorry you couldn't fit the "small job" into anyone's schedule but your own. My house is very old and I'm sure a big job will be coming up soon, and it won't be you that I call. Your loss.
Oh, it gets worse. My mom kept using him even after he blew me off. The clock part of her thermostat stopped working a couple of months ago, and I told my mom that it probably just needed a new battery, but she didn't want me to touch it. She wanted a "professional" to look at it. Napoli came and charged her over $100 for a new thermostat. A few weeks ago it stopped working again.
She called him, he came and did something and it started to work again. He said that they don't make thermostats like that anymore (so why the heck did he install an obsolete thermostat????) He told her to call him if it stopped again, and she said that she would call him in the morning if it did, and he said ok. A few hours after he left, it stopped again. Actually, the hands started spinning around like crazy and then it stopped. She called him right away and left a message. Called him the next morning before 8 like he told her to, left another message. He never called her back.
Finally, he had some other guy call her and say that he would come "sometime" the following week and he would "see what he could do".. My mom got upset and said "what do you mean sometime next week?" and the guy asked Napoli, who was right there and didn't have the decency to call her back himself, and he told the guy to tell her Tuesday or Wednesday. Well, it's weks later now now and Napoli has neither called or gone over there and my poor elderly mom is without heat.
more