I am writing this email to let you know how happy we are with the sales team, installation team, inspector & customer service we received with the installation of our Penguin Windows.
From the start we were impressed with the sales team of Celeste Vandal & Dave Ceccarelli. They were both extremely knowledgeable about the product & could answer any & all questions. They explained everything about the windows & did a demonstration that was truly an incite into how well the windows withstand heat. Then we had another new eye opening experience of just how warm our old windows had been.
Aaron, the inspector came out & double checked the measurements of the windows to be put in & answered any questions that we had.
Then came the installation team of Erik, Chris W. & Chad & they did their job with ease it seemed. They worked very well together & got the job done & worked very hard. Celeste Vandal even came to see that things were going well also.
After all the installation was completed Aaron came out again to make sure that we were happy with the results.
Since that we have had calls from Dave Ceccarelli making sure that everything was completed correctly & that we were happy with the windows & the job.
We have only had the windows for a week but we have already noticed the difference in keeping the house cooler. Just in time for some truly hot weather here.
You know it's really wonderful to have such great Customer Service in this day & age where there seems to be none.
Thank you for your great product, sales, installation & service. We couldn't be happier.
Sincerely,
Eleanor & Karen
Kirkland, WA
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