For the most part, all of my experiences with University VW have been positive. They have a shuttle to take you somewhere while you wait for a repair. If you buy your car there they have free loaners which is a bummer for me, since I didn't buy my car here but I would have if I had known about the free car loaner vs the dealership where I did buy my car. As far as dealership service repair shops go, I feel they have been decent in price and great at explaining car problems and solutions in lay terms. I've tried other VW repair shops and have been most satisfied with this one.
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