Southwest Airlines is a good company. I recently flew to and from Oakland on their airline, and was very satisfied. The thing I was most impressed with was how fast they got the luggage back to us after the flight was over. It was like as soon as we got to baggage claim, it was there.
The prices are reasonable, and better than most airlines. The reason it only gets four stars is because the seats are very comfortable. I did not have a very comfortable flight. Other than that it was great.
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