I have found the staff to be fine and the doctors to be great. There are four doctors in the office and my sons have seen three of them and all three were fantastic. The staff isn't going to be winning any awards for bubbliness but they're efficient and get the job done and polite. I don't need anything more than that. The nurses have all been very sweet and empathetic. Sounds like you had one bad experience and blew it out of proportion
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