UPDATE: This company at first didn't respond to our complaint. We contacted the Better Business Bureau. Cascade Movers ended up reimbursing us for our whole move plus added funds to pay for the furniture that was destroyed. Thus they did do the right thing in the end..............
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Would highly recommend your NOT going with this company. When my Husband and I first scheduled a move with this company, we were impressed with the man who came out to look at our Apt. and give us an estimate etc. But it all went down hill from there. On the day of the move, the company sent one man whom had been working on another move all night. So needless to say he was not at his best. The other gentleman was so nice and was trying his best, but without the help he needed from the first man, things were dented, broken and now beyond repair. When they came to our place, they were shocked to find out we had a bunch of framed large paintings, which we had been promised would be "professionally" wrapped and taken care of. EVERY one of our paintings were dented, the frames all need to be repaired. Our dresser was dented on the top where upon we need to buy a new one as well as our bed side tables. We contacted Cascade as we had supposedly bought insurance for our move and told them we were fine not having some of the things replaced but at LEAST wanted to have our Dresser replaced as it was only 3 months old when our move occurred. We also requested the replacement of one of our art pieces as we were told at the framing store that it was unfixable and we would need to buy an entire new piece. We have YET to hear from Cascade about our complaint and we aren't expecting to. Go with this mover at your own risk. They look good initially but are not professional in the end. If you want your entire house dented and in ill repair, go with Cascade!!
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