Over a year ago, my husband and I purchased a Sony 52"
tv with the extended warranty. In January, we noticed
a great deal of red and shadowing on the picture we
were receiving. We called Baillo's and explained the situation,
and the service dept indicated they would send someone to
look at it.
Since we live in Chama, we understood it would take a couple
of weeks for someone to get here. Once the person arrived,
he looked at it and stated he needed another piece of
equipment (of course, he didn't have it then), and he would
return on another date. The next date was about 6 weeks later.
Another person arrived, and stated he could not fix it and that
we would be able to get another television set (a loner)
while they fixed ours.
Well, we waited another 6 weeks for the loner, all this time,
we were watching a very terrible screen....blurry, red, and
shadowy. After three, almost four months, we received a
loner, and the service personnel took our Sony. The
person delivering the loner did not leave a remote control device nor did he offer any definite plan for fixing our Sony. The lonerhas a hole in the speaker area, and it is sitting on our coffee table. It is not the nicest piece of furniture in our
home, and I'm disgusted with the manner in which we have
been treated, especially in assuming we would be happy with this set.
It is June 9, 2007, and we still have the loner, but no one
from Baillo's has contacted us to let us know the status of
our Sony. Our first contact with Baillo's was in late January or early February, and we are still waiting for service!!! Isn't fivemonths enough?? Shouldn't the problem be settled now?
If we spent additional money on an extended warranty, we want
the full benefits of this service. I demand a replacement for
the same amount of money we spent on the Sony. Enough is
enough....we are tired of waiting for service that we deserve.
We will never buy anything from Baillo's again, and we will
make sure all our family members and friends know what
happened to us. We will recommend they buy their appliances
and electronic equipment somewhere else.
Elizabeth and Frank Garcia
Chama, NM
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