I needed an emergency A/C replacement after my old one died on me. That was three months ago. Fast forward to now, and the company has been stringing me along; I have had my inspections fail twice and still have not gotten my permits closed because they refuse to take accountability for what they failed to do correctly in the first place and I have been chasing them down trying to fix this problem. I have contacted their customer service, not exaggerating, nearly 20 times in three months trying to get this resolved. They keep giving empty promises someone will call me back to schedule service appointments and inspections, but I don't hear back. I call again, same thing.
I have been desperately trying to get them to fix the issues that they caused, and it is always me who has to contact them several times before anything gets done. Throughout this process, the only proactive thing they did for me was rob me of $20,000 for this A/C unit that was extremely over priced, or try to use the shady "family maintenance plan" to try and get someone out here to "do maintenance," but all the person does is look around, find things wrong, and then try to coerce you into paying for the fixes. That's not a maintenance plan, that's just them trying to claim more money out of your pocket.
I can't even sufficiently put into words how incompetent they are at everything post-install. The only thing they care about is getting the revenue from the sale, they don't care at all about doing it right the first time, or making sure the subsequent administrative aspects of installing the equipment or fixing their mistakes is taken care of. Never again will I use Frank Gay, and I will never refer them to anyone I know because three months of chasing them down has been frustrating and exhausting.
All of this because they didn't change the breakers in the panel upon install. There’s so much more to tell, but not enough characters to tell it.
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