I fired my previous A/C service company about nine years ago because they wanted to install an expensive part that was not defective. I hired Kleen Air Services, and have only good words to say about them over the last eight years. We have a service contract with them, and if I call for an emergency, they are here within 24 hours usually. Over these nine years they replaced both my aging and failing A/C systems giving me very reasonable prices, and fast, efficient work. There are two things I especially like about them. One is that they always try to send the same technician, which means that he is very familiar with our heating and cooling habits, plus he is very familiar with the units. That saves time and money for everyone. In our case, it is Jesse, who is an excellent technician, very good at diagnostics, and honest. That brings me to the second thing I like about them...they are very honest, and that is unusual in their business. Jesse always makes sure that he has the right diagnosis before starting an expensive repair. Another anecdote about Jesse. When we were going to install a new heating unit to replace one that was 15 years old, I was worried about the smell of burn-off of the protection oil used to coat new heat exchangers because my wife is very sensitive to strong chemical vapors. So Jesse offered to take the new unit to his house before installation and run it for a full weekend to burn off the oil (at his own electricity cost, by the way). When they installed it in the house, there was zero new unit smell. How's that for super service.
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