"We wanted to take a few minutes to sincerely thank Penguin/Statewide for the wonderful serivce they have provided installing our new windows. The sales representative, Paul Rogers, was so curteous and helpful when he came to do the demonstration in our home. We had no intention of purchasing windows at this time, we simply wanted to see what was available and make plans for future home improvements. When setting up our appointment, we mentioned that we were not going to purchase windows at this time and we were told this was no problem at all. Due to uncontrollable circumstances we had to reschedule the appointment 3 times, and Paul was more than happy to accomodate us.
When Paul arrived he was very friendly, professional, and never pushy in any way. We told him again that we were not purchasing windows at this time, but making plans for a later date. He again said that this was no problem. Paul next went about educating us about windows so that we would have a basis for making an informed decision. Paul answered all of our questions, including many we didn't even know to ask because this was our first major home improvement project. After the demonstration and explanations, Paul showed us dollar figures for our different options and allowed us to make our own decisions abotu what would be best for us. He never tried to hide any costs from us or confuse us in any way. He showed us pricing for every option from the lest to the most expensive without telling us what we HAD to do, or SHOULD do. After Paul gave us time to discuss the project in private, we decided to move forward with the top of the line windows. We decided that if we were going to invest this much money for new windows, we might as well do it properly and get the best.
Our installation went PERFECTLY. The lead installer, Earl, was friendly, polite and professional. Earl would stop at any moment to answer any questions, turning to look us in the eye rather than shouting over the noise of power-tools. Several times he invited questions, or answered questions we hadn't yet thought to ask. Earl checked and re-checked to be sure everything was done properly, cleaned up after every step, and made sure that the project was completed on time.
Paul called a few days after the installation to be sure that we were enjoying our new windows and see if we had any questions, concerns, and to see how we like the windows. We are so happy with our new windows; I wish we had done this before we even moved into the house. The house already feels so much more energy effecient; I have noticed that the heater is almost never running now because the heat stays where it is supposed to rather than going, literally, out the window! We have invited all of our friends and family members over to see the new windows, as well as suggesting Penguin Windows to our neighbors who also need to replace theirs. When we do buy a new home, Penguin Windows will be our first call and we hope Paul and Earl are available to help us again."
-Addam & Shannon, Lacey WA
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