The shorter version: On 9 Jan 2015, Aiello did not properly install my new, high-end HVAC system (hybrid - propane furnace with a heat pump). After several visits (we may be over a dozen by now) and countless hours of my and my wife's time lost, it still isn't operating properly. This installation and subsequent repair visits (unprofessional base just placed on snow for the heat pump, zones improperly wired, missing a part that was supposed to come with the system, A/C drain plumbing was stripped when installed so it was leaking, A/C couldn't keep up with the demand, and so on). This has been a horrible experience so I recommend everyone should save themselves the trouble and avoid this company.
Fortunately, Aiello did promise to purchase a parts and labor warranty for me so at least I will be protected over the next several years as this system continues to break (if I follow all the terms of the agreement). However, I wouldn't be surprised if the warranty requires annual/semi-annual tune-ups/inspections and I will likely have to absorb those costs. Unfortunately, I have to give them a full year to try and fix this system.
One positive, and it wouldn't be fair not to mention it, everyone I spoke with continued to be polite, respectful, and legitimately tried to help.
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