Empire Sewer and Water has provided me with solid, responsive service at a fair price. I own a townhouse in Brooklyn and last month the sewer started to back up into the downstairs basement (ahh!). I called several companies, including Empire. I spoke directly to one of the receptionists and explained my problem. They went over all of my options over the phone. They seemed very knowledgeable. They were able to give me a prompt appointment for within an hour of calling.
Forty five minutes later a technician by the name of Pedro arrived at my door with him came a helper. I showed them where the problem was and they went over all of my options. Now i only know about traditional rooter removal with a traditional snake, but Pedro explained a different method called hydrojetting. Although a more costly option it came with a 1 year guarantee with reassurance that if anything were to happen they would come back free of charge and re clean the line. This was a great solution for me considering my townhouse has had many backups this past year alone.
For peace of mind for another year and their appointment punctuality and ease of scheduling i give them 5 stars.
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