We took our dog to Planet Pooch 3 times for day care then for 5 full days of day and night care. The dog care seems fine. However, many of the staff (including owners) are discourteous. There are MANY rules to follow at Planet Pooch and new customers are expected to master every one immediately. If you goof you get lectured and/or yelled at. An example: When we went to pick up our dog after the week of care, a staff member gave my husband the wrong dog and then disappeared before he could say anything. After calling her back, he asked for our dog politely. She did not utter a work of "oops" or "sorry". Then when my husband took our leash off this wrong dog so that he could get our dog (this was in a completely enclosed area), the staff member began yelling at him (yes, yelling) that he wasn't supposed to take the leash off yet. Then an owner came out and started berating him as well. Meanwhile no employee of Planet Pooch came out of their fenced area to get this dog that wasn't ours. I guess that was my husband's job. Another example: I went to pick up our dog at 12:55 after a morning of day care. Pick up is permitted until 1pm. After that you have to wait until 2:30. A chain had already been put up barring me from the pick up area. A staff member just glared at me when I asked to pick up the dog. He did not respond verbally or move to get my dog. I asked him 3 times to get the dog and he NEVER responded to me. Finally, another staff member came out and told me I had to go to the office to ask for the dog. There are more examples. You make your own decision. I stopped taking her even though I had more pre-paid visits because the people are so unpleasant...I don't usually post reviews of places but the customer service was so poor here...
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