I went through a process of gathering quotes. Based upon unit ratings, service, reputation and times, I selected Thiele. Their price wasn't the lowest or highest but because of the unit's past performance it seemed to be the best selection for me. The process went very smoothly. I made my decision on Monday and was able to get an appointment for installation on Friday. The only concern I have was there was only one installer and usually they have two people so it took longer than I was originally told but I was fine with that. What concerns me is the way the piping/lines were installed wasn't the best but the best one installer could do. I hope this doesn't lead to issues with other items (sump pump, ducts, etc.) in my utility room down the road. The installer, Rick, was very professional and had me show him all the places he'd need access. He explained what he would be doing and then went to work. He was very friendly as well. He took all the old unit and additional materials and cleaned up. He then walked me through everything that was installed, how to use, what to watch for, answered my questions, and had me fill out a final piece of paperwork and pay. It took about six hours. Although total satisfaction will depend on how well the unit performs over the next several years and will be a big part of whether or not I will be a completely satisfied customer. However, based upon the experience, professionalism and the past performance of the equipment, I would use Thiele again and recommend them to family/friends.
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