I've given birth to two children at LUH, and have had many other procedures done here, and I think this is the most unorganized hospital I've ever encountered. The registration process for lab work and ER visits is ridiculous! Every single time, even though they track me through my SSN, I have to take 30 minutes to register. I don't understand why my information isn't saved for the next time. The billing office is also horrible. I've been double billed, overcharged, etc. everytime I have visited. Trying to get anyone on the phone to help out is pointless, and every employee tells a different story. The employees who work in the office are also very unfriendly and unwilling to answer simple questions. My insurance will no longer work at LUH in 2007, and I can't say I am really that broken up over it!
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