My personal experiences:
1. Took over 4 weeks to send someone to fix my garbage disposal;
2. I always have to go there two or three times to get all my packages if I receive more than one at one time; the staff "refuse" to give me all at once;
4. No matter how carefully you use the utility, if you turn on the heat in winter, you would receive utility bill around $180. I live in a two-bed room alone; I turned off lights and heat when I was out; I set the temperature at 65 degree. Guess what! I got utility bills $170 on average last winter!!!
5. I decided to replace the carpet only in living room and already got two carpet stores' free estimations; both were around $700~$800; but Willowbrook has contract with some store and forced me to replace carpet with them. I understand that they might be afraid that the new carpet would not match the other rooms', but they would not allow me to PURCHASE the carpet ONLY, BUT ALSO FORCED me to do ALL THE THINGS WITH THEIR CONTRACTOR which would cost $1600!!!! Wow! Willowbrook would get $600 if I change that carpet!!!
more